Shipping and Returns policy


SHIPPING AND RETURNS

Our products are shipped through surface mail service is shipped via online service providers like Vamaship or Shiprocket or a similar aggregators. These packages out the same day for all orders placed before 1 PM Indian Standard Time and the next day for all orders placed after 1 PM Indian Standard Time (packages will arrive within 5-7 business days). Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times.

If you are not 100% satisfied with your purchase, we are here to help.

RETURN POLICY

Our products can be returned within 15 days of the original purchase of the product.

To be eligible for a return, please make sure that: 

  1. The product was purchased within the last 15 days. 
  2. The product is unopened, in its original packaging. 
  3. Apparel must be unworn, unwashed, with tag(s) and in new condition. All t-shirts are FINAL SALE, no returns or exchanges. 

You have the receipt, order confirmation or proof of purchase from madbearbev.com

We are unable to accept returns of purchases made from third party retailers.

Products that do not meet this criteria will not be considered for return. 

Two way shipping charges (both side traveling) will be deducted from the refunded amount.

DAMAGED PRODUCTS

A few things to note:

  1. Do not Accept any product which seems to be tampered by the courier services.
  2. Please make a video while opening the packaging as a supporting proof.
  3. Do not break the seal of the product if you have any doubts/questions about authenticity.
  4. Once the product seal is broken, we do not accept return/replacement for the product.

WE DO NOT TAKE ANY LIABILITY REGARDING THE TASTE / MIXABILITY OF THE PRODUCT. 

We won’t be able to accept any return/replacement if the above points are not being followed.

SALE ITEMS

Unfortunately items purchased on sale or with a discount code cannot be refunded. Only regular price items can be refunded. 

DAMAGED ITEMS

Stuff happens, and if you receive a damaged product, please notify us immediately. 

INTERNATIONAL SHIPMENTS

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of India. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund (minus shipping) unless all products are returned to us in the original condition per the return policy above. 

CHARGEBACKS

Chargebacks will not be taken lightly and will subject the client to being put on the no-sell list.

CONTACT US

If you have any questions about our returns and refunds policy, please contact us at mail@madbearbev.com